Hotel Review of the Roosevelt Hotel Seattle
Aug 8, 2010
From the time I arrived, I received superb service from the front desk. When I
needed directions, the young man at the desk was always available to give
accurate directions and provide a map. The day before I left, I was told by the
friendly young man that when I needed my cab to call downstairs 5-10 minutes
before. So the next morning, I called the front desk at 4:23 AM (I wanted a cab
by 4:30 for my 6 AM flight). The guy at the front desk told me to call back 5-10
minutes before I was ready. I told him that's what I was doing, it's 4:23 and
I'd like a cab by 4:30. My whole thinking was that I was calling 5-10 mins
before I was going to head down. So then the front desk guy had an attitude,
said that I needed to call back because he wasn't going to call the cab company
because he's not going to watch for cabs that pull up in front of the hotel,
"that's not my job, I'm not going to be responsible if the cab leaves". All I
could think was how rude this guy was. I smiled, and hung up the phone. I called
back down when I was literally walking out the door. When I reached downstairs,
I was ready to tell the guy how rude and unprofessional he was over the phone,
and he was not there at the front desk. I got in the cab and went to the
airport.
I just feel that there is a more polite way to deal with guests.
I would hate to give this hotel a p!ss poor rating for one rude employee, so I'd
still recommend it, I just ask the hotel front desk (in particular the young man
who works the overnight shift) to learn some manners and etiquette when dealing
with customers if you want return business.
Hotel Review of the Roosevelt Hotel Seattle
Jul 24, 2010
My wife and I stayed at this hotel for three nights in May 2010 having booked
directly on the hotel's website. We booked way in advance and did not get a
'deal' so our value for money rating reflects that. As other reviewers have
commented the location cannot be bettered. Although we encountered the elevator
problem the staff coped with it very well on the whole. (I can't believe they
are still fixing the elevators in July - hope its a fixed price contract!). Our
room was on the 12th floor and on a corner and it was spacious (perhaps
reflecting the room rate) and quiet. The lack of a restaurant was a minor
inconvenience and we breakfasted at the Daily Grill just up the road. One of the
great pluses is that it is within walking distance of the Light Railway which is
by far the best way to travel to and from Seatac Airport. We had a nice dinner
at Etta's near Pike Place Market and also took the Boeing Factory tour which was
great. Sadly, Seattle seems to have more than its share of the homeless (perhaps
in part attracted by the market?) and although we felt safe, prospective
visitors should expect to be approached fairly regularly in the downtown area.
The Roosevelt is an excellent base for exploring the city and we would not
hesitate to return - perhaps when the elevators are fixed.
Hotel Review of the Roosevelt Hotel Seattle
Jul 19, 2010
Reading the previous reviews did help to appropriately set our expectations. Yes
the elevator is slow, and yes the rooms are smaller than what we typically
expect now. I will say that the room was comfortable for 2 adults, but would be
cramped if you're a family of 3+. If you these are minor things to you, then
you're stay will be great. The perks were the location (6 blocks straight down
from the market). The shopping is a block or two away as well. Also, the
Westlake Center (light-rail train and buses) is 2 blocks away, which gets you
anywhere you want to go ... including a $2.50 trip from the airport. Also, the
room was clean and the staff were friendly and helpful. Internet is free, but
only available in the lobby (not in the room). If you want luxury, this is not
your hotel ... but if you're going for a cheaper alternative that's downtown
this is a good option for you.
Also of note, Von's Restaurant connected with the hotel is great for
dinner/drinks.
Hotel Review of the Roosevelt Hotel Seattle
Jul 8, 2010
We booked our room through the Victoria Clipper, not knowing where to stay in
Seattle.
The location was awesome; the room was blah and spartan and the hotel really
didn't have the character I was expecting. On the upside: It was clean and we
slept well. It's an older hotel and it feels like a well-kept older hotel. No
problems with noise from other rooms.
It was an awesome location, and for that reason I recommend it.
One elevator was being worked on when we were there, which they warned us about
at check-in, and thus it never really bothered us
Hotel Review of the Roosevelt Hotel Seattle
Jun 21, 2010
After our Alaska seven day cruise, we decided to spend two days in Seattle site
seeing. We stayed at the Roosevelt and were very pleased with the hotel, staff,
and location. The rooms were very comfortable with flat screen TV and a small
sink area. And yes, only one elevator was working - no big deal.
The location is something else. It's right in front of a very high end shopping
mall with restaurants and a movie complex. It's walking distance from Pike's
Market and many other interesting places and shops. You can even take the
monorail to Seattle Center (Space Needle, Rock and Roll Hall of Fame) just a few
block away.
Hotel Review of the Roosevelt Hotel Seattle
Jun 21, 2010
After our Alaska seven day cruise, we decided to spend two days in Seattle site
seeing. We stayed at the Roosevelt and were very pleased with the hotel, staff,
and location. The rooms were very comfortable with flat screen TV and a small
sink area. And yes, only one elevator was working - no big deal.
The location is something else. It's right in front of a very high end shopping
mall with restaurants and a movie complex. It's walking distance from Pike's
Market and many other interesting places and shops. You can even take the
monorail to Seattle Center (Space Needle, Rock and Roll Hall of Fame) just a few
block away.
Hotel Review of the Roosevelt Hotel Seattle
May 20, 2010
I frequently travel to Seattle for business and opt to stay at this hotel
primarily due to the convenience in location. Centrally located, prime
attractions are accessible a couple of blocks away, and multiple nearby
restaurants to choose from. It is an older hotel, but very charming. Speaking of
charm, so are the people who work there. There is never a day where I'm not
greeted with a smile, which is nice to see after a day of meetings etc. The
minor complaint, AND it is very minor is the slowness of the elevator, so fair
warning. BUT, other then that -a hotel that is highly recommended if you find
yourself visiting this beautiful city!
Hotel Review of the Roosevelt Hotel Seattle
Apr 29, 2010
While researching a hotel in downtown Seattle my husband and I read reviews,
location and especially the prices. We were so happy we picked The Roosevelt.
The location is great! The light rail from the airport almost drops you at the
front door and the walk to Pike Place Market is a straight walk down Pine. Shops
and restaurants all around you. We would definitely stay there again and again.
Staff and service was helpful and friendly.
Hotel Review of the Roosevelt Hotel Seattle
April 23, 2010
This was my second stay at this hotel and I do like the old ambiance of the
place, with the plush carpets, places for you to sit and the ease of entry. The
staff are very friendly and I appreciated Jennifer's humor at the front desk.
The elevator though was another story. I had to wait at least ten minutes for
the thing. And the staff finally had one of their own operating the elevator.
When I returned some hours later, the elevator again would ignore the button at
the first floor and would not open unless someone from another floor happened to
come to the first floor. Quite annoying. There was one guest who was being
particularly obnoxious to the staff and the staff were calm in the midst of
adversity which I appreciated. The room: I think offering four dollars for use
of the bottled water was a bit much and the hotel should re-think its policy on
that. The television was appreciated. The coffeemaker ran well and did its
thing. The divider doors in 1203 do stick and not close correctly, but I didn't
need that. Overall good experience. I would go again, as soon as they fix that
elevator! |
