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Hotel Review of the Holiday Inn Express Northgate Mall
Apr 7, 2011
Got a Hotwire room for 3 nights. When we got to the room it had been stripped of
regular amenities and they had been replaced with a mattress and box spring that
was of the cheapest ad lowest quality. We travel a lot and had never run into
this 2 class of rooms. The scary part is the internet connection. Both Chrome &
Firefox gave us huge, never before seen, warnings about the connection. The
certificate is totally bogus and could allow data mining to occur! We contacted
Hotwire and got refunded for additional night and got the hell away from this
place. This is owned by a franchisee and they have "known" about the "problem"
with the internet connection for "a long time" but have no plans to fix it. They
may be selling your personal information!
Hotel Review of the Holiday Inn Express Northgate Mall
Mar 23, 2011
Although I enjoy staying at HI Express when I travel, this location was a big
disappointment. The hotel staff was courteous and shared a lot of information at
check-in, i.e., Free WiFi access info, coupon for discount meal at Emerald Grill
next door, however, she failed to share one tiny bit of IMPORTANT information. I
was aware at booking that parking was $10 per night but let me tell you that
getting into the underground area is not easy if you have a car larger than
compact. Access to the parking garage requires your room key and she said we
could come and go as we needed . . . here's the big surprise . . . we came back
at 9:30pm to find the garage FULL and it's a single level garage. We went back
to the lobby to be told that they have contacted with a lot alongside the hotel
and we could park there. Why couldn't that front desk girl be forthcoming with
this information? As much as I enjoy these hotels, I would not stay here again.
Hotel Review of the Holiday Inn Express Northgate Mall
Mar 5, 2011
We checked in after dinner and shopping (around 9:30pm) so it was a little on
the late side and the lobby was empty. We had to wait quite a while for service
as the desk had been abandoned. Once the clerk returned, carrying a plunger, the
check in process was fine but I can't help but be left with the impression that
this location, either due to recession or it being January, had to make staffing
cuts - the front desk clerk doubling as plumber does not inspire confidence. But
from that point on everything was great; the 24-hour indoor pool is fantastic,
the room was nice and spacious, shower water pressure was great, free wired
high-speed internet was easy, and check-out was a prompt breeze. The TV was an
old CRT but had some good channel selection, the vending machine options were
limited (only beverages) and you have to ask for the free water at the desk but
on the whole it was a great stay - the potential for problems never
materialized. I would happily stay here again.
Hotel Review of the Holiday Inn Express Northgate Mall
Aug 7, 2010
We stayed here for 4 days. There is nothing special about the place. The rooms
were ok. We booked through a travel agent and when we arrived were told that
because agents got a special rate they didn't have to provide the room type we
requested - the only guarantee was a room, no more. We were given a smoking room
(despite having booked months in advance). The staff were disinterested, at best
and down right rude at worst. I wouldn't recommend this place to anyone...
Hotel Review of the Holiday Inn Express Northgate Mall
Jul 11, 2010
It would appear that the hotel was renovated on the outside to make it look
attractive. The inside looks tired and dated. My particular room looked like
there had been issues with the ceiling so there were streaks of paint all over.
Wallpaper was separated at the seams. Desk legs wobbly and had to straighten on
arrival. No hot water for shower at 9:00 am. Breakfast was not readily
available. Most items were empty, and the bacon and cinnamon rolls on hand was
cold.
When I enquired about local transit options on two occasions, staff were
uninformed and suggested I look online.
I wouldn't use this Hotel again.
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